Terms &
Conditions

Last updated 21 August 2026.

These terms and conditions (“Terms”) govern any engagement between JJB Calibrated Ltd and a client for consultancy services relating to nutrition, hospitality, product development (including flavour architecture and cosmeceutical formulation), and brand & marketing (together, the “Services”). By instructing us to begin work, or by signing a proposal or statement of work that references these Terms, you agree to be bound by them.

JJB Calibrated Ltd (“we”, “us”, “our”), Unit 5 Riverside Business Park, Buxton Road, Bakewell, Derbyshire, United Kingdom, DE45 1GS. Company registration number: 17163373. Contact: [email protected].

1. Scope of engagement

Every engagement is scoped individually and confirmed in writing (by proposal, statement of work, or email confirmation) before work begins. That written scope sets out the Services to be provided, the fixed fee (or retainer, as applicable), and the expected timeline. We work on fixed fees, with no ambiguous hourly escalations or unbudgeted surprises. If, once work is underway, you ask for something outside the agreed scope, we’ll confirm the additional work and fee with you in writing before proceeding — we won’t bill for out-of-scope work without your agreement.

2. Fees and payment

Fees are as set out in the written scope for your engagement. Unless otherwise agreed: smaller projects are payable in full, upfront, before work begins; larger projects are payable via a mobilisation fee at the point of signing, with the balance due on completion (or at milestones set out in the scope); retainer arrangements are invoiced monthly in advance.

Invoices are payable as specified within them. We reserve the right to pause work on any engagement where payment is overdue, and to charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. All fees are quoted exclusive of VAT unless stated otherwise; VAT will be added where applicable.

3. Client obligations

To deliver the Services effectively, we ask that you: provide accurate and complete information relevant to the engagement; give us timely access to the people, materials, premises, or systems needed to carry out the work; and provide feedback and approvals promptly at agreed review points. Delays in providing these things may affect our ability to meet agreed timelines, and we won’t be responsible for delays caused by late input, feedback, or access on your part.

4. Nutritional guidance — important limitation

Where the Services include nutritional guidance, this is provided on the basis of RSPH Level 4 accreditation in Nutritional Science, Performance Nutrition & Dietary Analysis. This guidance is not medical advice, diagnosis, or treatment, and does not replace care from a doctor, dietitian, or other qualified medical professional. If you have an existing medical condition, are pregnant, are taking medication, or have any concerns about your health, you should consult an appropriately qualified medical professional before acting on any nutritional guidance we provide. You remain responsible for any final decisions about your own health and diet.

5. Regulatory and compliance responsibility

Where the Services include product development, formulation, or compliance support (including for cosmeceutical, flavour, or other consumer products), we provide guidance based on our experience and knowledge at the time. You remain responsible for ensuring that any product you bring to market meets all applicable legal, regulatory, and safety requirements in the jurisdictions where it is sold, including obtaining any necessary testing, certification, or regulatory sign-off from qualified specialists or authorities. Our guidance does not constitute a warranty or guarantee of regulatory compliance.

6. Intellectual property

On full payment of the agreed fees, ownership of deliverables created specifically for you as part of the engagement (for example, a bespoke nutrition framework, menu, formulation document, or brand asset) passes to you. We retain ownership of our own pre-existing methods, frameworks, templates, and general know-how used to create those deliverables, and we’re free to reuse and adapt these for other clients — what transfers to you is the specific deliverable, not our underlying methodology.

7. Confidentiality

Each party agrees to keep the other’s confidential information private, and to use it only for the purposes of the engagement. This obligation continues after the engagement ends. It doesn’t apply to information that’s already public, already known to the receiving party, or that we’re required to disclose by law.

8. Cancellation and termination

Either party may end an ongoing engagement by giving written notice, as set out in the relevant scope of work (or, if no notice period is specified, 14 days’ written notice). If you cancel a fixed-fee project partway through, fees for work already carried out (and any non-refundable costs already committed on your behalf) remain payable. Retainer arrangements can be ended at the end of the then-current invoicing period, with no further retainer fees due after that point.

9. Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by you for that engagement. We won’t be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

10. Force majeure

Neither party is liable for delay or failure to perform its obligations if that delay or failure results from circumstances beyond its reasonable control (for example, illness, extreme weather, power or internet outages, or changes in law).

11. General

These Terms, together with the written scope for your engagement, form the entire agreement between us in relation to that engagement, and supersede any prior discussions or understandings. If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. We may update these Terms from time to time; the version in force at the time an engagement begins applies to that engagement. No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

12. Governing law

These Terms are governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Questions or complaints

If you have any questions about these Terms, or a concern about an engagement, please contact us at [email protected] and we’ll do our best to resolve it directly and promptly.